Placing an Order

To place an order with Les Frérots, simply choose the product you like from our product page and click on the "ADD TO SHOPPING BAG" option, typically located below the product image. Once you have done this, you can continue to select additional products by repeating the process.

After you have selected all the items you wish to purchase, click on the "SHOPPING BAG" icon, usually found at the top right corner of the website. When you open the "SHOPPING BAG," please review your selected products one final time and proceed by clicking on the "PROCEED TO CHECKOUT" option.

To complete your purchase, continue through the checkout process by entering your basic information so we can efficiently ship the products to you. Once you have completed your payment, all you need to do is wait for your products to arrive at your designated location.

Payment Options, Invoice, and Taxes

We accept all major credit cards (Visa, Mastercard, American Express, etc.) as well as PayPal.

You will receive an invoice with all billing details sent to your email address. Please note that taxes are included in the product price.

How to Confirm My Order?

After you place an order on our website, we receive it, but this does not constitute confirmation of the order. Immediately after you place your order, we will send a confirmation email to the address you provided. Once you fully confirm your address, we will begin preparing the goods for shipping to your location.

Cancelling or Modifying Your Order

After you confirm your order, the goods will be prepared for shipment from our warehouses to your location. However, if you have ordered by mistake or wish to cancel your order for any other reason, please contact us as soon as possible.

Once shipping has commenced, the order cannot be canceled. However, once the goods arrive at your location, you have a period of 7 days to return them for a refund.

Please note that not all returns are eligible for a refund, as certain conditions apply, which you can review in our return and refund policy.

Can I change my shipping address after placing an order?

If you need to change your shipping address, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. However, once the order has been dispatched, we cannot change the shipping address.

How long does shipping take?

Shipping times may vary depending on your location and the shipping method selected at checkout. Typically, standard shipping takes between 10 to 20 business days. Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

What is your return policy?

We accept returns within 7 days of your purchase. To be eligible for a return, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Please refer to our Return and Refund Policy for more details.

Do you ship internationally?

Yes, we offer international shipping but only to select countries. During checkout, you will be able to see if we can ship to your location. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the recipient.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will work to resolve the issue by providing a replacement or refund, as appropriate.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. This tracking number will be provided as soon as the shipment begins. You can use it on our website or the carrier's website to monitor the status of your shipment.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express) and PayPal. All payments are processed securely to ensure your information is protected.

What if I have additional questions or need further assistance?

If you have any additional questions or need further assistance, please feel free to contact our customer service team. We are here to help and will respond as quickly as possible.

Can I receive updates about new products and promotions?

Yes! You can subscribe to our newsletter on our website to receive updates on new products, exclusive promotions, and special offers directly to your inbox.

Do you have a physical store?

Currently, we operate exclusively online and do not have a physical store. However, we plan to open physical stores in the near future and will keep our customers informed about any developments regarding new locations.